Yesterday, my mother and I went to the supermarket nearby. There was a really rude staff and my mother decided to wrote a complaint letter. This was how the complaint letter looked like…
Dear Sir / Madam RE: Complaint against Rude Staff
On the 27th January 2010, I was shopping at your department store at about 4:30pm. I was extremely displeased with the service of one of your staff members, Mr. Thomas Tan, who was working in the travel department.
On that day, I had decided to purchase a bag from your department store, as my bag was spoilt. Since I was unsure as to what item was best for me, I enlisted Mr. Tan’s help. At first, he took a sample of all the bags I had requested. As designer bags cost a few hundred dollars, I wanted to get my money’s worth by investing in a durable yet attractive bag. I was not very sure about what I had in mind and asked for his opinion. He seemed to be unhappy with my request and mumbled a few words under his breath. I politely asked him again and this time, he spoke in a very unhappy manner. I was stunned by his attitude. Working in the service industry, he should be more patient with his potential clients. I noted his name from the name tag he was wearing and walked out of Department Store. I was furious.
I hope that some disciplinary action will be taken against Mr. Tan and that he will be counseled to help him understand his job better. I also suggest that training programmes be implemented so that your staff can be trained adequately to provide a high standard of service to all customers. I hope that such incidents will not happen again in future.
name: wilson lim